Small omnichannel support teams
Unify website, email, social, and messaging conversations without buying a large enterprise help-desk package.
Independent tool overview
Hoory at a glance
Hoory AI is an omnichannel customer-support platform that combines a shared team inbox, live chat, AI assistants, chatbot flows, a help center, contact management, automation, reporting, and human handoff.
Visit the official Hoory site ↗
- Product type
- Omnichannel help desk and AI support platform
- Starting price
- $6 per user/month
- AI overage
- $0.40 per additional AI conversation
- Included AI credits
- 50 to 300 per plan
- Shared channels
- 3 to 12 per plan
- AI assistants
- 1 to 8 per plan
- Owner
- Soft Construct LLC
- Last reviewed
- August 29, 2026
Overview
What Hoory is
Hoory brings customer messages from a website, email, Facebook, Messenger, WhatsApp, Telegram, SMS, X/Twitter, Line, direct links, and API-connected sources into one support workspace. Teams can assign, label, comment on, and respond to conversations without switching among channel inboxes.
An AI assistant can be trained with plain or rich text to answer supported questions and transfer a conversation to a person when needed. The surrounding product adds a customizable website widget, pre-chat forms, canned responses, macros, routing, business hours, contact records, public help-center articles, analytics, and developer integrations.
Pricing combines a per-user or per-agent subscription with usage-based AI. Every plan allows unlimited human-managed conversations but includes only a set number of AI-handled conversations; additional AI conversations cost $0.40 each. That makes automation volume, not just agent count, central to the total cost.
Use cases
Who Hoory is best for
The strongest fit depends on the job you need the product to complete, not the size of its feature list.
FAQ-heavy customer service
Let an AI assistant answer grounded recurring questions and hand account-specific or uncertain cases to a person.
Growing businesses with multiple brands or queues
Use separate shared channels, assistants, labels, assignments, business hours, and widgets for distinct audiences or workflows.
Teams needing support operations in one tool
Combine inbox work, contacts, help-center content, automations, reporting, CSAT, macros, and API connections.
Capabilities
Core Hoory features
Omnichannel inbox
Consolidates supported web, email, social, messaging, SMS, direct-link, and API conversations into one queue.
Trainable AI assistants
Answers from business-provided plain or rich text, with the number of separate assistants determined by the plan.
Human handoff
Transfers an automated conversation to a support agent so exceptions and sensitive requests can continue with context.
Live-chat widget
Embeds on multiple domains with configurable colors, greetings, reply expectations, forms, file uploads, emoji, avatars, and business hours.
Help center
Publishes rich-text support articles in a customizable portal with multilingual and basic SEO features on paid team plans.
Routing and productivity tools
Uses assignments, queues, labels, private notes, mentions, canned replies, slash commands, macros, bulk actions, and chat takeovers.
Contact management
Creates customer profiles, segments, notes, custom attributes, labels, filters, views, imports, and merged records.
Reporting
Tracks conversation traffic, agent activity, resolution, first-response time, CSAT, labels, channels, and team performance.
Developer integrations
Connects external systems through webhooks, dashboard apps, an API channel, and configurable application integrations.
Process
How the Hoory workflow works
Step 1
Map channels and ownership
List each customer entry point, queue, response target, responsible team, business hours, and escalation path.
Step 2
Choose the plan by limits
Size the required agents, shared channels, assistants, help center, reporting, and expected AI conversation volume.
Step 3
Connect one pilot channel
Begin with a website widget or support email before adding social, messaging, SMS, and custom API sources.
Step 4
Prepare approved knowledge
Write current, source-owned answers with exclusions, effective dates, and escalation instructions rather than importing unreviewed marketing copy.
Step 5
Configure the AI boundary
Define what the assistant may answer, which data it can access, when it must identify itself, and when it must transfer to a person.
Step 6
Test end-to-end
Exercise ambiguous questions, unsupported languages, account changes, refunds, abuse, attachments, outages, and failed handoffs.
Step 7
Launch with monitoring
Review early automated conversations, corrections, transfers, resolution quality, CSAT, privacy requests, and channel delivery.
Step 8
Control usage and knowledge drift
Track AI credits and overages while regularly updating source content, regression tests, macros, routing, and permissions.
Cost
Hoory pricing and free plan
Hoory’s monthly plans range from $6 to $42 per user or agent. Human-managed conversation volume is listed as unlimited, but AI assistance uses conversation credits: plans include 50 to 300 full AI-handled conversations and charge $0.40 for each additional one. Hoory also shows a yearly billing option, but current annual amounts should be confirmed at checkout.
Personal
$6 per user/month
Entry plan for an individual managing a few shared support channels.
- 3 shared channels
- 1 AI assistant
- 50 AI conversation credits included
- $0.40 per additional AI conversation
- Contact management and core team-inbox features
Startup
$16 per agent/month
Small-team plan adding more channels, a second assistant, help center, and multilingual support.
- 5 shared channels
- 2 AI assistants
- 100 AI conversation credits included
- $0.40 per additional AI conversation
- Help Center and multilingual support
Team
$26 per agent/month
Growing-team plan with additional queues, assistants, and included automation volume.
- 8 shared channels
- 5 AI assistants
- 200 AI conversation credits included
- $0.40 per additional AI conversation
- Includes Startup features
Business
$42 per agent/month
Highest public plan for larger support operations.
- 12 shared channels
- 8 AI assistants
- 300 AI conversation credits included
- $0.40 per additional AI conversation
- Includes help center and multilingual support
Pricing checked . Check current pricing at the source ↗
Assessment
Hoory strengths and limitations
Where it stands out
- Low published entry price for a combined team inbox and AI support product
- Broad channel list can reduce context switching across support systems
- Human handoff is built into the AI-assistant workflow
- Unlimited human-managed conversations keep ordinary inbox volume separate from AI usage charges
- Help center, contacts, automations, macros, reporting, and CSAT cover more than a standalone chatbot
- Plan limits for channels, assistants, and AI credits are published clearly
- Webhooks, dashboard apps, and API access provide paths for custom operational connections
What to consider
- AI overages can exceed the seat subscription quickly: 1,000 conversations beyond the included allowance cost $400.
- The included AI-credit pool appears plan-level rather than per-agent, so teams should confirm how credits are shared and reset.
- One credit is defined as a full AI conversation, but businesses should confirm session boundaries, reopened conversations, retries, and transfers before forecasting cost.
- Plan prices multiply by every paid agent or user while AI conversations incur a second variable charge.
- The public plan table lists many channels and capabilities, but availability and third-party messaging fees can differ by channel or configuration.
- An assistant trained on stale, incomplete, or conflicting content can provide confident but incorrect support answers.
- GPT-based responses remain probabilistic and need escalation rules for payments, account access, health, financial, legal, safety, or contractual issues.
- The privacy policy lists OpenAI API, AWS, analytics, advertising, heat-mapping, CRM, communications, and other providers that require a full customer-data flow review.
- The general privacy policy retains personal data while an account is active or as needed rather than publishing one fixed support-conversation retention period.
- Hoory’s trial can automatically convert to the paid product unless canceled before the trial ends under its terms.
- Annual prices are not exposed in the same public text as the monthly plan amounts, so the actual discount and renewal amount should be checked at purchase.
- A team still needs knowledge ownership, QA, access controls, incident response, privacy-request handling, and human staffing for escalations.
Compare
Hoory alternatives
The right alternative depends on the specific output, workflow, controls and budget your project requires.
Business Operations
Intercom Copilot
Intercom Copilot is a better fit for teams already using Intercom that mainly want AI assistance for human support representatives.
Explore Intercom Copilot →Business Operations
ChatBotKit
ChatBotKit provides a more developer-oriented path to custom AI chatbots without adopting Hoory’s full omnichannel inbox.
Explore ChatBotKit →Business Operations
Voiceflow
Voiceflow is stronger for teams prioritizing visual conversational-agent design and custom chat or voice experiences.
Explore Voiceflow →Questions
Hoory FAQs
What is Hoory AI?
Hoory is an omnichannel customer-support platform with a shared inbox, live chat, AI assistants, chatbot tools, help center, contact management, automation, reporting, and human handoff.
How much does Hoory cost?
Monthly prices are $6 per user for Personal, $16 per agent for Startup, $26 per agent for Team, and $42 per agent for Business.
How does Hoory AI usage pricing work?
Each plan includes 50 to 300 AI conversation credits. One credit represents one full conversation handled by an AI assistant, and additional conversations cost $0.40 each.
Does Hoory offer unlimited conversations?
The plan table lists unlimited human-managed and outbound email conversations. AI-handled conversations remain limited by included credits and overage billing.
Which channels does Hoory support?
Hoory lists website chat, direct links or QR codes, email, Facebook, Messenger, WhatsApp, Telegram, SMS, X/Twitter, Line, and API-connected channels.
Can Hoory transfer to a human agent?
Yes. Human handoff is a documented AI-assistant feature, and the inbox supports assignments, takeovers, internal notes, and routing.
Can Hoory create a help center?
Yes. Startup and higher plans list a customizable public Help Center with rich-text articles, multilingual support, and SEO features.
Is there a Hoory free plan?
Hoory advertises a free trial rather than a permanent public free tier. Its terms say a trial can convert to the paid product unless canceled in time.
Does Hoory use OpenAI?
Yes. Hoory’s privacy policy lists the OpenAI API as backend infrastructure and says it can process data communicated while using the service.
How should a team evaluate Hoory?
Pilot one channel, test real support scenarios, inspect handoffs and reporting, review the data-processing terms, and model both agent seats and AI overage charges at expected volume.
Bottom line
Our Hoory verdict
Hoory is a credible option for a small or midsize team that wants an omnichannel inbox and support automation at a lower base seat price than many enterprise suites. Its published plans are easy to compare, but the real economics depend on AI conversation volume: an overage rate of $0.40 can dominate the bill. Run a channel-limited pilot, define AI session boundaries, audit the data flow, and confirm that handoffs and knowledge updates work before moving high-risk support cases into automation.
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