Dealership inbound call coverage
Answer sales, service, parts and finance calls, route intent and recover missed or after-hours opportunities.
Independent tool overview
Lancey at a glance
Lancey Software now operates Clearline, an automotive dealership platform whose AI worker handles calls, web chat, follow-up and appointment booking.
Visit the official Lancey site ↗
- Current product
- Clearline
- Company
- Lancey Software Inc.
- Market
- Automotive dealerships
- Primary channels
- Voice, SMS, email and web chat
- Pricing
- Custom quote
- Last reviewed
- August 30, 2026
Overview
What Lancey is
Lancey has changed direction. The former Lancey product evolved from interactive product demos into engineering agents that connected customer feedback to code and drafted pull requests. Lancey's current website now directs visitors to Clearline, and Clearline's footer identifies Lancey Software Inc. as the company behind the active product.
Clearline is not a general project-management or coding-agent tool. It is an AI-native operating system for automotive dealerships. Its agent, Luna, answers inbound calls, handles website conversations, follows up across phone, SMS and email, books sales or service appointments, updates customer records and hands complex situations to dealership staff with context.
Use cases
Who Lancey is best for
The strongest fit depends on the job you need the product to complete, not the size of its feature list.
Aged-lead follow-up
Re-engage older sales leads and no-shows across calls, texts and email with a persistent sequence.
Service retention campaigns
Run maintenance, recall, lapsed-customer and win-back outreach tied to appointment booking.
Multi-location dealership groups
Use roll-up reporting, location management and shared platform controls on the Complete plan.
Teams consolidating customer context
Keep conversation history, intent, appointments and next actions connected across dealership systems.
Capabilities
Core Lancey features
Luna AI voice agent
Answer inbound calls around the clock, identify the department and need, respond to common questions and escalate when a person is required.
Missed-call recovery
Follow up when dealership staff cannot answer and carry the opportunity toward a booked next step.
AI website chat
Respond to inventory, trade, finance and service questions and capture the visitor as a tracked opportunity.
Appointment scheduling
Check connected calendars and book test drives or service visits through calls and chat.
Multichannel campaigns
Professional and Complete plans add outbound phone, text and email campaigns for lead and service follow-up.
Lead-level memory
Carry customer history and previous intent across channels so a returning customer does not need to start over.
Unified CRM context
Store contact history, automatic property updates, AI summaries, pipeline stages and queued tasks.
Human handoffs
Escalate situations with the conversation, intent and recommended next step available to staff.
DMS and dealership integrations
Complete adds real-time DMS calendar sync, multi-location reporting, mobile access and API availability.
Analytics and traceability
Connect outreach and conversations to recorded outcomes such as booked appointments.
Process
How the Lancey workflow works
Step 1
Map dealership systems and channels
Identify phone, SMS, email, web chat, CRM, DMS and calendars that Clearline must coordinate.
Step 2
Define approved intents and boundaries
Specify what Luna may answer or book, when it must disclose automation and which issues require immediate human escalation.
Step 3
Connect data and scheduling
Configure inventory, customer history, department routing and real-time appointment availability.
Step 4
Test real dealership scenarios
Evaluate accents, background noise, service questions, trade-ins, financing language, opt-outs and angry or vulnerable customers.
Step 5
Launch with human review
Monitor transcripts, recordings, bookings and CRM updates closely before expanding campaigns.
Step 6
Measure confirmed outcomes
Track valid appointments, show rates, opt-outs, escalations and corrected errors—not just calls answered.
Cost
Lancey pricing and free plan
Clearline publishes three packages but no dollar amounts. Quotes are based on dealership volume, rooftop count and goals. Every plan includes unlimited seats and priority support; confirm usage limits, telephony costs, integrations, onboarding and contract terms in writing.
Essentials
Custom quote
For a single-point dealership focused on inbound coverage.
- AI voice on inbound calls
- Website chat and appointment booking
- Missed-call and after-hours recovery
- Scheduler, CRM summaries and analytics
- Unlimited seats and priority support
Professional
Custom quote
Adds automated sales and service follow-up.
- Everything in Essentials
- Calls, texts and email campaigns
- Service win-back and recall outreach
- Aged-lead and no-show follow-up
- Pipeline management
Complete
Custom quote
For multi-location or deeply integrated dealership operations.
- Everything in Professional
- DMS integration and real-time calendar sync
- Multi-location management and roll-up reporting
- Mobile app and API access
- Assigned account manager
Pricing checked . Check current pricing at the source ↗
Assessment
Lancey strengths and limitations
Where it stands out
- Built specifically around dealership sales and service workflows
- Combines inbound voice, web chat and outbound follow-up
- Carries customer context across multiple channels
- Books appointments instead of stopping at lead capture
- Includes human handoff and shared customer history
- Unlimited seats are included across all published plans
- Higher tiers support DMS, API and multi-location operations
- The transition from Lancey is clearly linked by the current company sites
What to consider
- The former Lancey engineering-agent product is no longer the company's main direction
- Clearline is specialized for automotive dealerships, not general project management or software development
- No public dollar pricing makes direct cost comparison difficult
- Performance depends heavily on clean CRM, DMS, inventory and calendar data
- Incorrect answers or bookings can directly affect customers and dealership operations
- Outbound AI voice calls, texts and emails require careful consent, opt-out, timing and recordkeeping controls
- FCC rules treat AI-generated voices as artificial or prerecorded voices under the TCPA for outbound calls
- Call-recording consent requirements vary by jurisdiction
- Automated financing, trade and service language needs legal and policy review to avoid misleading claims
- Published conversion metrics are vendor-reported examples, not guaranteed results for every dealership
- Dealers need a reliable human escalation path and ongoing transcript auditing
- Integration, telephony and onboarding costs must be confirmed in the custom quote
Compare
Lancey alternatives
The right alternative depends on the specific output, workflow, controls and budget your project requires.
Sales
Vapi
Vapi is a developer platform for building customized voice agents across industries rather than buying a dealership-specific operating system.
Explore Vapi →Sales
Bland AI
Bland AI supports programmable inbound and outbound phone agents with broader workflow flexibility.
Explore Bland AI →Business Operations
Agent4 (now Revmo)
Revmo is another managed business voice-agent option for handling customer calls beyond automotive-specific workflows.
Explore Agent4 (now Revmo) →Questions
Lancey FAQs
What happened to Lancey?
Lancey's current site says the company is working on something new and directs visitors to Clearline. Clearline is the active automotive AI product operated by Lancey Software Inc.
Is Lancey still a coding agent?
The Lancey engineering-agent site and documentation remain available, but the company is now directing visitors to Clearline. Buyers looking for a current product should evaluate Clearline, not assume the older coding-agent offer is still the focus.
What is Clearline?
Clearline is an AI platform for automotive dealerships. Its agent handles inbound calls, website conversations, multichannel follow-up, appointment booking and CRM updates.
How much does Clearline cost?
Clearline does not publish dollar prices. Essentials, Professional and Complete are custom-quoted based on store volume, rooftop count and goals.
Can Clearline answer dealership calls?
Yes. The Essentials plan includes a 24/7 AI voice agent for sales, service, parts and finance routing, plus missed-call recovery and appointment booking.
Does Clearline support outbound campaigns?
Professional and Complete include AI campaigns across calls, texts and emails for service win-back, recalls, aged leads, no-shows and follow-up.
Does Clearline replace dealership staff?
Clearline positions the agent as a way to handle repetitive coverage and follow-up. Dealerships still need humans for escalations, judgment, corrections and regulated or sensitive conversations.
What compliance issues should dealerships review?
Review TCPA and Telemarketing Sales Rule requirements, Do Not Call controls, consent records, automated opt-outs, call-recording law, SMS and email rules, AI disclosure obligations and state-specific requirements with counsel.
Bottom line
Our Lancey verdict
Lancey should now be understood through Clearline. The current product is a focused automotive AI workforce, not the general product-operations or coding tool older descriptions suggest. It is most relevant to dealerships that need always-on inbound coverage and persistent follow-up, provided they have clean system integrations, strong human escalation and rigorous communications compliance.
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