Remote usability testing
Capture task completion, time on task, screen activity, spoken feedback, and follow-up responses without a live human moderator.
Independent tool overview
TheySaid at a glance
TheySaid is an AI-assisted research platform for user tests, conversational interviews, surveys, polls, forms, and pulses, with adaptive moderation and automated analysis.
Visit the official TheySaid site ↗
- Best for
- Product, UX, marketing, and customer teams running recurring feedback studies
- Methods
- User tests, interviews, surveys, forms, polls, and pulses
- Inputs
- Text, voice, video, screen activity, and structured answers
- Languages
- More than 70 advertised
- Free access
- Five user tests and 50 survey responses per month advertised
- Security claims
- SOC 2/SOC 3 badges, GDPR claims, encryption, SSO and RBAC described
- Price checked
- September 1, 2026
Overview
What TheySaid is
TheySaid combines several feedback methods in one product. Teams can ask users to complete product tasks while sharing their screen and voice, run conversational interviews, collect structured survey answers, or place short feedback prompts in a website or customer journey.
AI helps create the study, moderate sessions, ask follow-up questions, transcribe responses, identify themes, calculate usability measures, produce clips, and draft recommendations. Distribution options include share links, email, embeds, popups, QR codes, a participant panel, and enterprise integrations.
The platform can accelerate research operations, but it does not remove research design or interpretation work. Samples can be biased, AI follow-ups can lead respondents, automated themes can flatten minority views, and synthetic respondents must never be presented as real customer evidence.
Use cases
Who TheySaid is best for
The strongest fit depends on the job you need the product to complete, not the size of its feature list.
Conversational surveys
Combine ratings or multiple-choice questions with adaptive probes that ask respondents to explain why.
Win-loss and customer interviews
Standardize recurring conversations and analyze patterns, with human review of quotations, context, and exceptions.
Continuous in-product feedback
Trigger short studies at relevant journey moments through links, embeds, popups, email, or enterprise workflows.
Capabilities
Core TheySaid features
AI project creator
Generates a study structure and questions from a stated research goal and supplied product context.
AI test moderator
Guides participants through tasks and asks adaptive follow-up questions during an unmoderated session.
Voice and screen capture
Records voice, video, and screen behavior for supported user tests, then creates transcripts and timestamped evidence.
AI analytics
Summarizes responses, identifies themes and usability issues, drafts recommendations, and supports natural-language questions across projects.
Mixed research methods
Supports tests, interviews, surveys, forms, polls, and single-question NPS, CSAT, or journey pulses.
Distribution and recruiting
Collects responses through links, email, popups, embeds, QR codes, customer audiences, or a plan-dependent third-party panel.
Clips and reports
Creates highlight clips and shareable reports so teams can inspect supporting moments rather than relying only on a summary.
Enterprise controls
Advertises SSO/SAML, role-based access, multiple workspaces, API and webhooks, CRM integrations, contracts, and support.
Process
How the TheySaid workflow works
Step 1
Write a neutral research question
Define what must be learned and what decision it will inform without presupposing that a feature or message is good.
Step 2
Design the sample
Recruit people who represent the target population, document inclusion rules, incentives, source, and likely coverage bias.
Step 3
Review consent and data collection
Tell participants what will be recorded, how AI will process it, who will receive it, how long it will remain, and how they can withdraw where applicable.
Step 4
Pilot the moderator
Run a small pretest to catch leading follow-ups, broken tasks, inaccessible flows, unsafe questions, and incorrect language behavior.
Step 5
Audit primary evidence
Read transcripts, watch representative sessions, inspect contradictory cases, and verify quotations before accepting AI themes.
Step 6
Report limits with findings
Separate observations from interpretation and state sample size, recruiting source, missing populations, uncertainty, and unresolved questions.
Cost
TheySaid pricing and free plan
TheySaid publishes a four-tier survey/interview page and a separate user-testing page with Free plus custom Enterprise pricing. The survey page lists $49, $149, and $499 starting prices, while another pricing FAQ says annual billing is the default and monthly billing costs 33% more. Confirm the exact product, cadence, response limits, panel fees, and contract at checkout.
Free
$0
A no-card starting tier for limited active research.
- Five AI user tests per month advertised on the main pricing page
- 50 monthly survey responses
- One workspace and one active project
- One seat
- Panel recruiting costs extra or requires Enterprise depending on the workflow
Essential
$49 per month shown
A single-seat survey tier for multi-question projects.
- One active project
- 250 monthly responses
- Multi-question surveys
- No integrations shown in the comparison table
Pro
$149 per month shown
Adds more active work and advanced interviews for a small team.
- Two active projects
- 1,000 monthly responses
- Five seats
- Advanced interviews and cross-survey summaries
Team
Starting at $499 per month
Custom capacity, workspaces, integrations, and team management.
- More active projects
- Unlimited monthly responses advertised
- Multi-team management
- API, workflow, integration, and SSO options shown
Enterprise user testing
Custom annual price
The separate scaled user-testing offer with organization controls and recruiting.
- All research project types
- Panel and AI-tester recruiting allowances described as up to unlimited
- SSO/SAML, API, webhooks, CRM integrations, and SLA support
- Obtain a written scope and data-processing terms
Pricing checked . Check current pricing at the source ↗
Assessment
TheySaid strengths and limitations
Where it stands out
- Combines usability behavior, qualitative explanation, and quantitative measures
- Adaptive follow-ups can collect more context than a static form
- Supports several feedback methods and distribution channels in one platform
- Free tier includes AI creation, moderation, and analysis for small studies
- Clips and recordings let researchers inspect evidence behind summaries
- Enterprise controls and integrations support recurring organizational research
What to consider
- AI moderation can ask leading, repetitive, inappropriate, or irrelevant follow-ups; pilot testing and participant safeguards remain necessary.
- Automated themes, sentiment, and recommendations may miss sarcasm, context, minority experiences, cultural meaning, or important contradictory evidence.
- The privacy policy says organization survey data is used to train and improve TheySaid models on a legitimate-interest basis unless an owner or administrator objects; opting out does not undo models already trained.
- Organization data is retained while the account exists, including after a subscription lapses, until the organization uses deletion controls or contacts TheySaid.
- Voice, video, screen recordings, transcripts, employee feedback, and customer interviews can contain sensitive personal or confidential information.
- The survey pricing page contains outdated-looking compliance language: it says HIPAA certification was expected in February 2026, while the current security page reviewed in September does not confirm HIPAA compliance. Do not send protected health information without written verification and an appropriate agreement.
- Published pricing is split across survey and user-testing pages, and the billing-cadence language is not sufficiently clear to calculate every total without checkout or sales confirmation.
- Panel recruiting can add cost and does not eliminate sampling, identity, attention, or incentive bias.
- Advertised AI responders or testers are synthetic and must not be counted as evidence about actual customers, employees, or users.
- Participant responses should not be used as the sole basis for employment, lending, healthcare, education, insurance, or other high-impact decisions.
Compare
TheySaid alternatives
The right alternative depends on the specific output, workflow, controls and budget your project requires.
Data Analysis
Survicate AI Surveys
Consider Survicate for a more conventional customer-feedback stack spanning website, product, email, mobile, and recurring survey programs.
Explore Survicate AI Surveys →Marketing
SurveyMonkey AI
Consider SurveyMonkey AI when established survey distribution and analysis workflows matter more than AI-moderated usability testing.
Explore SurveyMonkey AI →Marketing
Kraftful Surveys GPT
Consider Kraftful Surveys GPT for a lightweight prompt-based way to draft survey questions, while collecting and analyzing responses elsewhere.
Explore Kraftful Surveys GPT →Questions
TheySaid FAQs
What is TheySaid?
TheySaid is an AI-assisted user-research platform for moderated user tests, interviews, surveys, forms, polls, and journey pulses.
How much does TheySaid cost?
The survey page lists Free, Essential at $49 per month shown, Pro at $149, and Team starting at $499. Scaled user testing is custom-priced. Because the site has separate pricing paths and annual-versus-monthly language, verify the final cadence and total directly.
What is included in the free plan?
The current pages advertise five AI user tests and 50 survey responses per month, one workspace, one active project, and AI-assisted project creation, moderation, and analysis.
Does TheySaid record participants?
Supported user tests record screen activity, voice, and video and create transcripts and behavioral timestamps. Researchers need clear consent, appropriate access controls, and a retention plan.
Does TheySaid use customer data to train AI?
Its privacy policy says organization survey data is used for model training and improvement under legitimate interests unless an organization owner or administrator objects in settings. The objection applies prospectively and does not affect models already trained.
How long does TheySaid retain data?
The privacy policy says organization data remains as long as the organization account exists, even after a subscription lapses. Following organization deletion, primary data is deleted within 48 hours, backups expire within 30 days, and some monitoring data may remain for up to one year.
Is TheySaid HIPAA compliant?
Do not assume so. A survey pricing FAQ still says certification was expected in February 2026, but the current security page reviewed in September does not confirm HIPAA. Obtain current written confirmation and a suitable agreement before any protected health information.
Can AI replace a UX researcher?
No. AI can speed setup, moderation, transcription, and synthesis, but humans must design the method, recruit the right sample, protect participants, inspect primary evidence, interpret context, and communicate uncertainty.
Are AI testers the same as real users?
No. Synthetic testers may help debug a study flow or generate hypotheses, but they cannot validate real demand, usability, trust, comprehension, or purchasing behavior.
What are the best TheySaid alternatives?
Survicate suits established multichannel feedback programs, SurveyMonkey AI offers a broad survey ecosystem, and Kraftful Surveys GPT is a much lighter question-drafting aid.
Bottom line
Our TheySaid verdict
TheySaid is compelling when a team wants to collect richer feedback at a faster cadence and is willing to keep a researcher in charge of method and interpretation. Its voice, screen, and adaptive moderation features create real operational leverage. Procurement should focus just as carefully on training opt-out, retention, participant consent, compliance scope, and the split pricing structure as on the AI summaries.
Visit TheySaid website ↗
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